Terms
These Terms apply to B2B services provided by Ruhr-Botgarage, including Google Review Agent, digital automation services, AI-assisted reporting and related service modules. The German version is the legally relevant reference version.
1. Scope
These Terms apply to all offers, contracts and services of Ruhr-Botgarage, owner Mike Schnabl, relating to digital automation, AI, reporting, lead and review management services.
The services are intended exclusively for entrepreneurs, legal entities under public law and special funds under public law. Contracts with consumers are concluded only if expressly agreed on an individual basis.
Deviating, conflicting or supplementary terms of the customer apply only if Ruhr-Botgarage expressly agrees to them in text form.
2. Contract formation
Unless otherwise stated, offers are valid until the date shown in the offer. A contract is concluded by acceptance of the offer, signature of an order, written confirmation, approval by email or start of performance after explicit commissioning.
These Terms are made available before or at contract conclusion. Individual agreements, service descriptions, offers, order confirmations and data processing agreements prevail where they expressly deviate from these Terms.
3. Services
Ruhr-Botgarage provides digital services for the automation, analysis and support of customer communication. This may include:
- Setup and operation of tenant-based systems for review management, lead management and reporting.
- Google Business Profile OAuth onboarding and technical connection within the agreed scope.
- Import, structuring and analysis of Google reviews or lead data.
- Creation of AI-assisted reply drafts, text suggestions, analyses and management reports.
- Provision of customer portals, PDF reports, monitoring and support.
- Additional modules such as Safety Guard, multi-location logic, advanced reports or integrations.
The specific scope of service is defined in the offer, order, service description and module agreements.
4. Limits of service
Ruhr-Botgarage does not provide legal, tax, medical or financial advice, advertising success guarantees or binding assessments of the admissibility of reviews, replies, statements or deletion requests.
AI-assisted content is work product and proposal material. It does not replace the customer's professional, legal or business review. The customer remains responsible for published content, approvals, company information, ratings, replies and external communication.
5. Google Business Profile and third-party platforms
Where services involve Google Business Profile, Google APIs or other third-party platforms, the customer is responsible for having the required accounts, permissions and rights.
Access is granted only after authorization by the customer or an authorized person. The customer may revoke authorization at any time through the Google account. Revocation may prevent or limit the agreed services.
Ruhr-Botgarage has no control over availability, scope of functions, interfaces, policies, review processes, suspensions or changes by Google or other third parties. Changes or outages may require reasonable technical adaptation of the service.
6. AI-assisted processing and approvals
The customer decides whether the system operates in dry-run, draft, approval or automation mode. Without explicit production approval, replies are not published automatically.
Unless a different automation approval has been agreed, the customer must review drafts, reports and recommendations before use. Sensitive, legal, discriminatory, offensive, security-relevant or reputation-critical content requires manual review.
7. Customer cooperation
The customer provides all information required for setup and operation in a timely, complete and correct manner, including master data, contacts, brand voice, offer and service data, Google access, approvals, logos, legal information and specialist requirements.
The customer appoints a responsible contact person and promptly informs Ruhr-Botgarage of changes, technical issues, unauthorized access, revoked permissions or relevant changes to Google Business Profiles and internal processes.
8. Fees, invoices and payment
Fees are defined in the offer, order or price list. Prices are net amounts plus statutory VAT, unless expressly stated otherwise.
One-time setup fees are due upon commissioning unless agreed otherwise. Recurring fees are billed monthly in advance or as specified in the offer.
Invoices are payable without deduction within the agreed payment term. In case of default, Ruhr-Botgarage may claim statutory default interest, necessary reminder costs and reasonable restriction of non-essential services where legally permissible.
9. Term and termination
Minimum term, start date and termination periods are defined in the offer or order. If not specified, the term starts when the system is made available or at the agreed service start.
The right to terminate for good cause remains unaffected. Good cause may include material payment default, permanent withdrawal of required permissions or serious breaches of confidentiality, data protection or usage obligations.
10. Changes and additional modules
Additional modules, multiple locations, higher review volumes, custom integrations, special reports, express services or advisory work outside the agreed scope are offered and billed separately.
Ruhr-Botgarage may further develop, improve and adapt services to legal, technical or security requirements as long as the agreed core benefit remains available.
11. Availability, maintenance and support
Ruhr-Botgarage strives to operate the agreed systems in a stable and secure manner. Continuous availability is not owed unless an explicit service level agreement has been made.
Maintenance, security updates, technical adaptations, third-party outages, force majeure, internet disruptions or necessary protective measures may temporarily affect availability.
12. Data protection and processing
Where Ruhr-Botgarage processes personal data on behalf of the customer, the parties conclude a separate data processing agreement under Art. 28 GDPR including technical and organizational measures. The customer remains controller for lawful processing, information duties and instructions.
Google data, OAuth tokens, reviews, reply drafts, contact data, reports and usage data are processed only within the agreed scope and in accordance with the Privacy Policy, the DPA and applicable Google policies.
13. Confidentiality
Both parties keep confidential information secret, including business secrets, access data, customer lists, pricing, technical concepts, reports, internal processes and non-public information.
14. Usage rights
For the contract term, the customer receives a simple, non-exclusive, non-transferable right to use the provided systems, reports, templates and work results for its own business purposes within the agreed scope.
15. References
Public reference use, logo use or publication of case studies occurs only with the customer's prior approval or on the basis of a separate agreement.
16. Liability
Ruhr-Botgarage is fully liable for intent and gross negligence, injury to life, body or health, mandatory statutory liability and expressly assumed guarantees.
In cases of slight negligence, liability exists only for breach of essential contractual obligations and is limited to typical, foreseeable damage. Liability for indirect damage, lost profit, missing rankings, missing ratings, lost revenue, platform decisions or data loss exists only where legally mandatory.
17. Suspension and misuse
Ruhr-Botgarage may temporarily suspend or restrict access or functions where there are concrete indications of misuse, unauthorized use, security risks, unlawful content, material breaches or threats to systems, data or third parties.
18. Final provisions
German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. To the extent legally permissible, the place of jurisdiction for merchants, legal entities under public law and special funds under public law is Bochum, Germany.
Amendments and additions require at least text form unless stricter statutory form requirements apply. If individual provisions are or become invalid, the remaining provisions remain valid and the statutory rules apply instead.
19. Version
Current as of 28 June 2026. The German Terms are the controlling version.